RETURNS & EXCHANGES

 

If you are not completely satisfied with your purchase, simply return the item to us in its original condition (see guidelines below for what constitutes ‘original condition’) within 14 days of receiving the goods. Always retain proof of postage as we cannot take responsibility for items lost without proof of postage. Refunds will be processed as soon as possible, usually the same day, after the item(s) has been received back to us and you will receive an email confirmation from us.

During the Covit-19 crisis we will extend the returns policy to 28 days.

 

EXCHANGING ITEMS FOR A DIFFERENT SIZE ONLY

In order to guarantee getting a different size we would advise purchasing the new size from the website and return the size not required following the returns procedure above. 

 

FAULTY ITEMS OR WRONG ITEM

If the item you received is faulty or you received an item which does not match what you ordered, please notify us as soon as possible, ideally within 7 days of receipt, via email or telephone (see below) so that we can reserve a replacement garment if required. We will refund the postage.

 

With regards to a faulty item, please note, if the goods for any reason are not considered to be faulty, you will be charged the additional postage & packaging before the goods can be returned to you and we regret we can not assist with faulty items purchased more than 8 weeks ago.

 

RETURNING ITEMS IN THEIR ORIGINAL CONDITION

Please take extra care when trying items on to avoid staining from make-up, deodorant, strong perfume or other. The item must be unworn & unwashed with all tags still attached in the condition the item left Runway Fashion. 

 

DISCOUNT/SALE PRICES

If a discount was applied to your original order, any item returned for refunding will only be refunded to the value of your original purchase value.

 

For international customers we would recommend that you send the parcel using a delivery service that insures you for the value of the goods and always retain proof of postage.

 

Refunds for items bought as presents can only be given to the original purchaser, and if you decide to swap an item, we can’t stop the purchaser knowing.

 

Return of goods address and customer service contact details:

    Runway Returns

    The Paddocks

    St Arvans

    Chepstow

    Monmouthshire  NP16 6EJ, UK 

 

For delivery and refund enquiries

Phone from within UK: 01291 622033 or International: 0044 1291 622033 Email: runway@starvans.co.uk

 

PLEASE NOTE: Runway Fashion Ltd reserves the right not to grant a refund for goods not returned in the required condition as specified in our returns policy. If this is the case we will inform you of this by email and return the goods via Royal Mail recorded delivery. This returns policy does not affect your statutory rights.

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